Application Support Services
We offer a range of application and IT infrastructure support, tailored to your needs - we can support an entire suite of systems or a single business-critical application, such as a website. We also offer service transition from onsite to offsite, offshore or dual shore services.
Our professional, multi-skilled, team based support services produces signifiant benefits, including:
Shared knowledge base
Our managed service shares application knowledge amongst an entire team, removing the risk of business critical expertise residing with an individual or a small number of people.Single point of contact
A Service Desk facility takes ownership of your problems, providing a single point of contact from the moment an incident is reported until the problem is resolved.Continuous Service Improvement
Root cause analysis is employed as a matter of course to eliminate your problems.Multi-Skilled staff
Our wide knowledge base means that we are able to provide flexible and adaptable solutions, not restricted by the limitations of single technology solutions.Service Level Agreement (SLA)
We own a library of diverse SLAs that can be tailored to meet your specific IT requirements.
IT Service Management
Comprehensive IT service management, including a help desk facility, incident management, problem resolution, system monitoring and service optimisation. We can also include maintenance and enhancement activities to ensure that your existing IT capabilities continue to meet your evolving business needs.
Operations Support
Support of IT hardware, networks and peripherals. This can include desk side support that deals with your day-to-day IT requirements.
Service Management Consultancy
We specialise in consultancy on best practice for service support & delivery, following ITIL guidelines, to optimise the quality of your existing IT services.